Returns & Exchanges
At Diamondlady, we want you to feel as radiant as our collections, which is why we offer a seamless 30-day return policy for all unworn fashion items. If your purchase doesn't perfectly match your style, we are here to ensure your exchange or refund is handled with elegance and ease.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully place the unworn items with original tags attached into their original packaging to ensure they remain protected during transit.
Attach the Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing